Call 1-844-428-8726 before removing the unit. Our techs can often fix the problem on the truck, and units removed without approval aren't eligible for warranty.
Installation
Was the oil changed at installation? * (required)
Was the air filter changed at installation? * (required)
Were new oil feed and drain lines installed? * (required)
Was the turbocharger pre-lubed? * (required)
Is the engine aftertreatment deleted? * (required)
Is there damage to the leading edge of the compressor fins? * (required) Codes and calibration
Are there any DTC codes present in the actuator? * (required) What code?
Are there any DTC codes present in the ECM? * (required) What code?
Have you tried to clear any active DTC codes on the vehicle? * (required)
Have you checked the coolant system works and the fluid level is correct? * (required)
Did calibration fail? * (required) What calibration device was used? *
Was the turbocharger's gear moving freely by hand? *
Which direction was the turbo gear turned before installation? * (required)
Was pre-alignment done before installing the actuator? * (required) Describe how the calibration failed *
Was a software calibration (software update) done? *
Does the cross shaft move freely from stop to stop?
Are there any fault codes? * (required) Fault codes present
